At Liam Interior, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please read the details below regarding returns, exchanges, and refunds.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be returned within 30 days of the delivery date.
- The item must be in its original condition—unused, unassembled, and undamaged.
- The item must be in its original packaging with all accessories and documentation included.
Non-Returnable Items:
- Custom or personalized products
- Clearance or final sale items
- Gift cards
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email our customer service team at [email protected] or call 916-807-3306 within 30 days of receiving your order. Please provide your order number and a brief reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Items returned without an RMA number will not be accepted.
- Prepare the Return: Safely pack the item in its original packaging. Ensure the product is secure to avoid damage during transit. You are responsible for the cost of return shipping, unless the item is damaged or defective.
- Return Shipping: Ship the item back to the address provided. We recommend using a trackable shipping method and retaining proof of shipping until your return is processed.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or provide a full refund, including shipping costs.
To expedite the process, please provide:
- Photos of the damage or defect
- Order number and product details
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Please note:
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
- Refunds may take additional time to reflect on your account, depending on your bank or payment provider.
5. Exchanges
We offer exchanges for items of the same value, provided the returned item meets the eligibility criteria. If you wish to exchange a product, please contact our customer service team, and we will guide you through the process.
6. Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing the order. Once an order has been processed or shipped, cancellations will no longer be possible, and you will need to follow the return process.
7. Custom Orders
Custom-made or personalized items are non-returnable and non-refundable unless they arrive damaged or defective. We take extra care to ensure custom orders meet your specifications, so please review your order details carefully before confirming.
8. Return Shipping Costs
Unless the return is due to our error (such as a defective or incorrect item), customers are responsible for the cost of return shipping. We recommend using a carrier that provides tracking and insurance, as we cannot be responsible for items lost or damaged in transit.
9. Contact Us
For any questions or concerns regarding returns, exchanges, or refunds, please contact us at:
- Email: [email protected]
- Phone: 916-807-3306
- Hours of Operation: Monday – Friday, 9 AM – 5 PM (Local Time)
Our goal is to ensure you have a hassle-free shopping experience with Liam Interior. Thank you for choosing us, and we’re here to assist you every step of the way!