Warranty Policy – Liam Interior

At Liam Interior, we are dedicated to providing high-quality furniture that is built to last. To ensure customer satisfaction and peace of mind, we offer a comprehensive warranty policy that covers manufacturing defects and other product issues. Please review the details of our warranty policy below.

1. Warranty Coverage

Our warranty applies to the original purchaser of Liam Interior products and covers any manufacturing defects in materials or workmanship under normal residential use.

Products Covered:

Seating: Chaise Lounges, Dining Chairs, Sofas
Storage: Cabinets, Shelving, Sideboards
Tables: Coffee Tables, Dining Tables, Work Tables

Duration of Coverage:

Wooden Furniture: 1-year limited warranty
Metal and Other Materials: 1-year limited warranty
Upholstery: 1-year limited warranty against fabric defects

2. What Is Covered

This warranty covers defects related to:

Structural Integrity: Weakening or breaking of frames and joints.
Material Defects: Cracking, peeling, or splitting of wood or metal components under normal use.
Upholstery: Rips, tears, or visible defects in fabric upon delivery.
Hardware: Faulty mechanisms such as hinges, knobs, or other parts used in furniture construction.

3. What Is Not Covered

This warranty does not cover:

Normal Wear and Tear: Fading, scratches, scuffs, or discoloration that occur with everyday use.
Damage from Improper Use: Damage caused by accidents, misuse, abuse, or neglect.
Unauthorized Modifications: Any modifications, repairs, or disassembly by non-Liam Interior authorized personnel.
Environmental Factors: Damage due to exposure to humidity, extreme temperatures, direct sunlight, or environmental conditions.
Commercial Use: The warranty only applies to residential use and is void if the product is used in commercial settings.

4. Warranty Claim Process

To make a warranty claim, follow these steps:

Contact Us: Email [email protected] or call 916-807-3306 with your order number, a description of the issue, and clear photographs of the defect.
Assessment: Once we receive your claim, we will review the information and assess whether the defect is covered under warranty.
Resolution: If your claim is approved, we will offer one of the following solutions:
- Repair: We will arrange for the repair of the defective part or product.
- Replacement: If repair is not feasible, we will replace the defective product or part at no additional cost.
- Refund: In cases where repair or replacement is not possible, we may offer a full or partial refund, at our discretion.

5. Warranty Exclusions

Labor Costs: This warranty does not cover labor costs associated with the repair or replacement of products.
Transportation Costs: Unless otherwise stated, the customer is responsible for any shipping or handling costs involved in warranty claims.
Variations in Wood: Natural variations in grain patterns, knots, and color are characteristics of wood furniture and are not considered defects.
Upholstery Pilling: Some degree of fabric pilling may occur naturally over time and is not covered by this warranty.

6. How Long Does a Claim Take?

Once your warranty claim is submitted, we aim to process it within 5-7 business days. Repair or replacement may take additional time, depending on product availability and the complexity of the issue.

7. Limitations of Liability

Liam Interior’s liability is limited to the repair or replacement of the defective product or part as outlined in this policy. We are not responsible for any incidental or consequential damages arising from the use or inability to use the product.